Computer CORE
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  • About
  • Help Desk
  • Classes
  • Donate Computers
  • Contribute
  • Volunteering

Digital Navigators HelpDesk

Serving as Digital Navigators, Computer CORE’s own staff members and student interns manage our HelpDesk. This is a free hotline and dedicated email address. Our adult students use this HelpDesk line to ask questions about our free online classes. Since 2022, CORE has responded to over 8,500 HelpDesk tickets. CORE uses SpiceWorks to manage the ticketing system, so that our own students can learn help desk skills while helping others.

Computer CORE is happy to offer free HelpDesk services to Virginia, Washington, DC and Maryland residents. Over the phone, our Digital Navigators can guide you in finding the answers to computer issues, while learning in the process. For those desiring more in-depth lessons, CORE offers free online classes.

  • Assistance assessing your computer skill level
  • Answers to questions about your computer’s operations, including troubleshooting problems
  • Information about low-cost home internet programs
  • Information on how – and why – to sign up for classes to improve your computer skills
Submit a Request

Submit a request through the portal button above, or leave a phone message, or send an email and our team will respond back within 12-24 hours (weekdays)!


This free service is provided by Computer CORE, a 26-year old nonprofit organization dedicated to bridging the digital divide for adult learners, especially to increase their earning power. Started with funding from the City of Alexandria, the HelpDesk is now operated directly by Computer CORE which competes for funding from government, corporation and foundation grants and appreciates donations from small businesses and individuals. .


The Help Desk can also be reached by phone or email:

You will reach a phone line staffed by Digital Navigators who will return your call or email. Please check your phone messages and email for our response.

1 (866) 977-3033

helpdesk@computercore.org

Please leave a message, clearly listing the following information:

✔ Name

✔ Email

✔ Phone

✔ ZIP code


For anyone outside of Virginia, Washington, DC and Maryland needing assistance, find a Digital Navigator in your area through the National Digital Inclusion Alliance (NDIA) affiliate listing and map:

Visit digitalinclusion.org

Computer CORE

Computer CORE
201 N. Union Street, Suite 110 (Office #107)
Alexandria, VA 22314

Email: info@computercore.org
Phone: (703) 931-7346
TTY: call 711 for VA relay service
Fax: (703) 931-7347

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