Tech Assistance
Our HelpDesk Is Ready to Help Our Community
Request
Support
What Is a HelpDesk?
Computer CORE’s staff and student interns manage our HelpDesk – a free hotline and dedicated email address for tech issues.
Who Is It For? Who Are the Techs?
Adult Computer CORE students use the HelpDesk line to ask questions about our free online classes. CORE uses SpiceWorks to manage the ticketing system, so that our students can learn HelpDesk and troubleshooting skills while helping others.
Please remember to be kind and patient with our staff who are taking the time to help with your questions!
Get Help!
Submit a request through the portal button on the right, leave a voicemail, or send an email, and our team will respond back within 12-24 hours during weekdays!*
Call us: +1 (866) 977-3033
Email us: helpdesk@computercore.org
The message must include: 
Name Email Phone ZIP code
*Are you outside of Virginia, Washington, DC, or Maryland? Find a Digital Navigator or community digital skills program in your area through the National Digital Inclusion Alliance (NDIA) affiliate map.
Digital Navigators
We provide in-person, one-on-one help with your questions about technology. Our Digital Navigators are excited and available in various locations around the DC Metro Area. To learn about locations, free resources, and more about Digital Navigators, click the buttons.
This free service is provided by Computer CORE, a 26-year old nonprofit organization dedicated to bridging the digital divide for adult learners, especially to increase their earning power. Started with funding from the City of Alexandria, the HelpDesk is now operated directly by Computer CORE. We’re supported by funding from local government, corporations, and foundations. We appreciate donations to keep this program free for our students!