CORE Announces Digital Help Desk for Alexandria Residents
May 24, 2022
Left to right: At Computer CORE offices digital navigators Nagia, Nuria, and Aasia put their tech support training to work on Alexandria’s new Digital Access Help Desk for residents run by Computer CORE.
Computer CORE announces a new free Digital Access Help Desk staffed by trained digital navigators. Inquiries are emailed to the Help Desk and responses are sent back within 12 to 24 hours. Response time varies due to volume and amount of research needed for each request. Further follow-up assistance is available by email or phone.
The program is offered in conjuction with the City of Alexandria and the American Rescue Plan Act (ARPA).
The City of Alexandria interviewed Computer CORE staff about why they are inspired to help others in class and through the Help Desk: